Based on a marketplace survey by Deloitte, 77 percent of respondents claim that they are experiencing employee burnout at their present role. More than 50 percent are saying that it has happened more than once and 91 percent state that unmanageable frustration and stress are affecting their quality.

Data from Gallop shows that this is worse for those who have always been working from home, like a remote HOA manager. In comparison to those who used to work in an office setting and shifted to a remote arrangement, they feel they are burning out 11 percent more of the time.

What is burnout in the first place?

The World Health Organization describes it as an occupational phenomenon that results when chronic stress in the workplace is not properly addressed. While it may not be a medical condition, it may be identified through the following signs:

• Feeling depressed or having bouts of depression
• Using drinking alcohol as a coping mechanism
• Experiencing mood swings from irritability, grief, to rage
• Losing track of time and tasks that need to be done
• Being unable to finish their responsibilities on time
• Having trouble sleeping or not getting any sleep at all
• Displaying physical symptoms like dizziness or migraines

How does burnout affect your company?

It impacts the physical and mental health of your HOA manager which impact their professional and personal lives in turn. When they are having a hard time, their performance is going to take a hit. They aren’t motivated to accomplish what they’re supposed to do when it’s due.

Burned-out HOA management specialists are going to cost your company a significant amount of money too. They have the tendency to search for another position or go on sick leave. An increase in employee turnover means you’ll have to find and train someone to replace them which means additional expenses.

No one is immune from burning out either, meaning even a tenured community manager may experience it. This is a productive worker who you cannot afford to let go of. If they’re responsible for a large team, they are going to affect so many levels of your organisation.

How an HOA manager avoids burnout

No matter how diligent someone may be, they will experience moments when they get tired of doing their duties. We have shared some tips on how you may help your worker to avoid HOA management burnout.

Consider investing in technology

To reduce burnout, one of the things you must deal with is the time-consuming, routine duties that come with managing a homeowners’ association. These include manual jobs like keeping track of documents and organising requests for repairs and maintenance. The right software will help your HOA manager with these.

Teach them to delegate their tasks

Some people need guidance when plotting their schedule and putting their priorities in order. Advise them to plan what they will be doing at the start of their workdays and do the core business tasks first. The rest of their assignments may be delegated to others so they won’t be overwhelmed.

Let them refuse tasks if need be

Establish a company culture where it’s fine for your HOA manager to decline an assignment if they already have too much on their plate. When they’re allowed to say no when they feel overwhelmed with their work, they get better at managing the expectations of others and avoid overworking themselves.

Show them your appreciation

Make sure that your community manager is recognised for their accomplishments to boost retention and reduce burnout. HOA management is a demanding and fast-paced industry so you want your workers to know that diligence matters to you and they may get rewarded for it.

Encourage better work-life balance

For the mental health of your remote HOA manager, it’s crucial they know how to establish clear boundaries when it comes to their job. Respect their time by allowing them to bond with their loved ones on their days off, scheduling calls only during the weekdays, and permitting them to go on vacations if they’ve earned it.

Allow them to block out time

Some companies find it rude when their HOA manager sets their status to ‘do not disturb’ but there are going to be times when they must work without any distractions even from their colleagues or supervisor. What you may do is provide a slot in their day when they’re allowed to do this without repercussions.

Should you get virtual personal assistance?

Whether there’s a pile of work that needs to be done or not, your community manager is sure to benefit from some help from an HOA virtual assistant. You don’t have to hire a full-time employee to get someone to work for the neighbourhood. You may hire a virtual assistant offshore instead and save money.

HOA management assistants will have to agree with the managers on what will be delegated to them though. When people hear about hiring remote staff in the Philippines, they think they are getting someone who will only handle reports, manage schedules, and answer calls.

The above may make up most of the work of a community assistant but they are actually capable of more. Some of them have professional experience in accounting, marketing, and even graphic design so you may assign them specific tasks like social media posting or bookkeeping.

Where to hire a virtual assistant in the Philippines

Searching for the right remote assistant doesn’t have to be complicated. A recruitment agency like us at Remote Workmate can simplify the recruitment process for you. With our existing talent pool, we speed up the process of finding candidates.

Even if you don’t like any of the applicants on our list, we can arrange to search for more candidates and have then undergo initial screening before being endorsed to you. You may rely on us to find an HOA virtual assistant who will work well with your HOA manager.