August is here! It’s winter’s last hurrah in some parts of the world and summer in others.
Over here at Remote Workmate, things are looking sunny as one of our Workmates has been acknowledged by her client for her unparalleled dedication to work. For the latest installment in our Thank You, Workmate initiative, we shine the spotlight on Maryann, a reliable Customer Service and Sales Support Representative for a US-based auto accessories provider.
Her role mainly involves addressing order-related issues such as returns, exchanges, refunds, and shipping and assisting with sales-related tasks. As the direct connection between her client’s business and its customers, she adds value to the customer experience with her prompt resolution to customer concerns.
And oh, the customers are not the only ones happy with how good she is at what she does– this is what Maryann’s client has to say about her work ethic:
“Maryann has proved to play one of the key roles in our customer service and sales team. Her devotion and dedication to work are second to none. We really appreciate her hard work.”
Keep up the good work, Maryann!
How Does Maryann Do It?
We asked Maryann about her best practices that help her thrive in her role, and this is what she shared:
“I make it a habit to record all of my transactions. It comes in handy when the need arises. I also make my own cheat sheet where key details on products and processes are noted. It serves as my guide and aids me well in complex transactions or situations.”
She also shares a bit of her wisdom:
“It’s ok to make mistakes. It’s not a sign of weakness; thus a crucial part of growth and improving yourself. Reach out if you must and be open with your struggles. Also, be grateful for every opportunity and task that comes your way. This proves your client trusts you, so don’t take it for granted and do your best to deliver.”
To the CSRs and Sales Reps out there, we hope you’re paying attention. You may learn a thing or two from Maryann.
Work Only With The Best Talent
Happy customers improve reputation, and a positive reputation boosts business growth. Seeking to build a better reputation? Start with excellent customer service.
You, too, can have a reliable remote staff like Maryann to delegate work to. At Remote Workmate, we have a pool of high performers for various roles that go beyond customer service.
We’ll take care of everything from recruitment and onboarding to performance monitoring and payroll. All you need to do is tell us what you need and choose from our top talents.
If you’re ready to take the first step to higher productivity, book a no-obligation consultation with us today.
