For this November’s “Thank You, Workmate” initiative, we commend Charlene, a Property Management Assistant for a U.S.-based real estate company, for her exceptional work.

Charlene primarily manages phone calls and answers real estate queries. She also handles rent collection calls, oversees maintenance requests, inputs listings, and various other ad-hoc assignments.

Here’s what Charlene’s client has to say about her work:

Charlene is an outstanding employee. She is extremely hardworking and dedicated to her job. She manages all administrative tasks for a growing property management company, and assists the property manager all day-to-day activities. She is courteous, polite, and wonderful to work with.

Kudos to you, Charlene! You’re an excellent Workmate.

Best work practices

Charlene shares the best practices that helped her achieve her performance goals at work:

What’s important is to always set my priorities. Prioritize what is important and urgent first, and the rest will follow. Good attitude towards work is also important – there may be challenges especially if there are days when we are swamped with work. But these challenges help me be effective and efficient at work. Every day is a learning process.

Time management is also important, as well as prioritizing what’s needed to be done first for the day, especially with the different tasks I am assigned to daily.

Like Charlene, you can be recognized for your hard work as well. To make this happen, you need to consistently achieve your work outcomes, perform at a high level, and show your client how valuable you are to their organization.