Business process outsourcing has been around for quite some time, and it has gained even more recognition in recent years in the field of information technology. Like any industry out there, it has its own flaws, but some of what people point out are sadly misguided and are brought about by the grave misinterpretation of what it actually is. In order to fully understand and appreciate what business process outsourcing is, we have to first debunk some myths associated with it.
Sense of control lost over projects. The source of this myth is quite understandable since outsourcing entails delegating your tasks to third-party companies that have little to no knowledge of what your work is all about. Eventually, outsourcing companies may have more control over the projects than you do. Maybe that’s true, but only up to a certain extent. Outsourcing companies need a lot of detailed input before they can proceed. While you, as the employer, may have no control over the means in which the business process is executed, you have complete freedom to direct them to achieve the desired results.
Outsourcing actually increases the rate of onshore unemployment. Again, this is not true. As the rate of technological innovation increases, the number of people involved in any business operation decreases. This inverse proportion is not brought about by outsourcing however, although it may seem so because of the great number of tasks that are being sent offshore. The phenomenon of automation is responsible for the decrease in human resource demand, with employers preferring machines to do menial tasks these days.
It is easy to blame outsourcing as the cause of some business problems, but looking at it objectively, it actually isn’t. Whatever problems there are in any business companies aren’t caused by offshoring work, but other factors as well. Take those into consideration if you’re still hesitant to outsource your charges.
