Discovery call
This phase is all about finding out what you need. During the discovery call, tell us about:
- The tasks you need to delegate.
- The skills and personality of the Workmate you’d want for the role.
- The key performance indicators, deliverables, and targets that your Workmate needs to meet.
- The tools, systems, and software needed for the role.
- The working hours.
- Your budget for the role.
Recruitment and screening
In this step, we’ll:
- Create and post the job advertisement for the role on various platforms.
- Screen inbound job applications.
- Check our database for available top-rated candidates.
- Use active job boards/websites to search for suitable candidates.
- Interview candidates over Skype. During the call, each candidate will be asked to use Skype’s screen-sharing feature and visit Speedtest.net to measure their internet connection’s performance.
- Evaluate each candidate’s suitability for the role through corresponding skills and personality tests.
- Send you profiles of the top candidates, then discuss each with you.
Client interview and selection
During this phase:
- You’ll interview each endorsed candidate via Skype, Zoom, or Google Hangouts. If you don’t have an account on these platforms, we’ll create a Zoom meeting you can use for the interview.
- You’ll then hand-pick who to hire for the role.
- We send your chosen candidate the job offer.
Onboarding and ongoing support
During this phase:
- We’ll orient the new Workmate to ensure they fully understand their role and our policies. If you have any special instructions, we’ll discuss it with the Workmate during this time.
- Your assigned Account Manager will give you practical tips to help you maintain a harmonious working relationship with your Workmate.
- Your Account Manager will regularly check in and see if you or your Workmate need anything. You can reach out to your Account Manager at any time, especially if you encounter disputes with your Workmate.
We highly encourage you to be involved in the onboarding of new hires to ensure your Workmates are immersed well into the role, your company culture, and the organisation itself.
We reached out to Remote Workmate and it’s been extremely helpful, the staff there was able to evaluate all of our needs exactly what we were looking for, and then guide into a series of candidates who had good communication skills, attention to detail, and are very responsive.
So it’s been a pleasure. The staff we worked with is very responsive. Whether it be via Skype, email, any other communication, they answer questions immediately. And we’re also able to monitor the remote workers to make sure they’re on track and prioritising correctly, which is extremely helpful. So we definitely give Remote Workmate two thumbs up and look forward to continuing our partnership with them along into the future.
