The monthly cost of a virtual assistant represents the labour costs plus HR and payroll management. The monthly invoice our clients receive covers all of these costs.
Q: Can I change my plan and go from hiring full-time to hiring part-time or vice-versa?
A: It is possible to increase/decrease the hours of your current contract with due notice. As per our standard contract, within 1-3 months from the date the contract is first effective, clients are allowed to cancel it with 1-day notice. If the contract is 4 months and older, the client is expected to give us 14 business days notice to inform our workmates and process the cancellation of the contract before it can be effective.
Q: What type of payment do you accept?
A: Clients based in Australia can pay either by PayPal or bank transfer to our Australian bank account. International clients pay through Paypal transfer. All clients, regardless of the payment method used, receive an invoice from RWM to display due amounts for the month and credit notes of unused hours if there are any.
Q: Do the prices listed in your pricing section reflect the total cost?
A: Those prices are used just to give you an idea of how much it costs to hire for a full-time position, the actual price for your employee might be even smaller. The hourly/monthly cost you’ll see on the resume of a candidate presented to you represents the total cost for that employee. There is no additional cost.
Q: Do you offer refunds?
A: Refunds are issued by way of a credit note for unused hours that are prepaid by the client. This will be deducted from the amount due in your next invoice. However, for the end of contract it will be credited back to your nominated bank account within 3-5 business days after last working day of the workmate.
Q: How are my Philippine-based employees getting their money?
A: Philippine-based contractors are paid directly to their nominated Philippine bank accounts. They do not have to take care of transfer costs or worry that their funds have not been credited yet as we make sure that they are paid on time every time.
Q: Do I have to pay the 13th salary?
A: No, it is not mandatory for clients to pay 13th month to their remote workmates. However, you are free to award bonus/es to your workmates any time you please as a sign of appreciation for an excellent work done throughout the year or for any other reason you deem necessary to award such.
Q: Do I have to pay for heath insurance or benefits?
A: Health Insurance and other forms of benefits are additional incentives that you can give your workmates after a year of working with you and your business. This is not mandatory but can be an excellent suggestion if you are looking for ideas on what can be a good incentive to extend to your workmate in exchange for his/her loyalty, hard work and excellent performance at work.
Q: Do I sign a contract with the people that will work for my company?
A: You will sign a contract with us directly as we will manage your remote workmate for you. The contractors in return sign a contract with us so that they can provide the necessary service to fill the role they are hired for.
Q: Can I pay in advance?
A: Your contract will stipulate that you will prepay your workmate’s work hours a month in advance. Which means we will secure a month’s pay for your workmate to ensure that he/she is promptly paid for all the work hours done for the month as scheduled.
Q: How am I billed?
A: You will receive an Invoice a week before the start of each month indicating the amount to be prepaid for the coming month and settled before the month begins. All prepaid hours from the previous month that were unused will be reflected and credited to your next month’s bill. That way you only have to pay for the remaining hours, excluding the unused hours of the previous month if there are any.
There is no set-up fee for regular clients unless particular equipment is required and needs to be installed before a project can start.
You have the option to increase your staff’s rate at any point of the contract. Usually, this is done after the first six months or annually based on merit or performance. A 5% increase in fees will occur on a yearly basis, due to inflation.
Overtime work is charged at a fixed regular hourly rate. There is no extra fee above the regular hourly rate when staff works over the agreed hours or holidays. Overtime work is defined as any hour worked above the standard 8 hours, not counting the 1-hour lunch break on a 9-hour full-time shift. Overtime work is defined as any hours worked above the 4 hours shift for part-time virtual assistants.
The client is responsible for their telephone charges and fees. RemoteWorkmate.com encourages clients to use Skype business telephone plans, and our company can help clients set up their Skype accounts on request.
If a Remote Workmate assistant is absent or not logged in the system for an hour (60 minutes) or more, a credit memo equal to the hourly rate will be given to the client for those corresponding hours. The credit memo will be reflected on the client’s next month’s invoice.
Evaluations are made in the 6th month after a Remote Workmate virtual assistant started working for a new client. This is done to check if the dedicated staff member is still handling the original role he/she was contracted for and to see if there is the case to discuss an appraisal related pay for outstanding performance.
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