Got Questions About Our Service? Get Them Answered Here

What type of tasks can the RemoteWorkMate’s Virtual Assistant execute?
Tasks range from various types, which do not require a physical presence and can be executed through the availability of computers and internet. Go to our services page to see a full list of what we do. Please contact us to if you are still unsure whether we can execute your tasks.

Do you have contracts?
We have an agreement in which sets the terms and conditions expected of both parties, however their is no “lock in period” … we run on a month to month basis, and you can cancel anytime.

How do I set it up?
Go to our pricing page and choose the plan which suits you. Follow the signup link. Once you complete this step, our Senior Managers will call you to understand your requirement. Once we confirm that we can undertake your tasks, a agreement will be emailed to you. Within 7 days of signing up you will receive a welcome call and email from your dedicated virtual assistant & you will be ready to proceed. You can then start allocating tasks.

Go to our setup process page for a detailed description of how to get started.

Do you allow hourly services?
While the company encourages monthly subscription as it is more cost efficient, hourly packages are still allowed. For the specific hourly ratings, check out the project pricing plans.

How long does it take to start the services?
Your account will be set up instantly and your Virtual Assistant will be allocated to your account the same day or the next business day if the task is urgent. Under normal circumstances we need 7 business days to start the service.

Where is my Virtual Assistant located?
Our office and staff are all based in Davao City, Philippines

What are your business hours?
Remote WorkMate has the capacity to provide service 24 hours a day, 5 days a week. Extra hourly rates may apply for weekends or off-normal business hours.

What can you do about time zone differences?
As an offshore outsourcing company, we assure clients of the virtual assistant’s flexibility when it comes to working schedule. Company operations are basically on-going 24 hours a day.

Do you work on weekend or holidays if the tasks are urgent?
We make every effort to accommodate your urgent tasks. If necessary we will work 24/7 with holidays and weekends included, so we can meet your deadline. Additional fees may apply.

How do you deliver finished results?
After we finish your assigned tasks, we will email or FTP larger files. We will post if necessary.

How do we communicate?
We contact our clients through email, or instant messaging using Skype & Basecamp (project management software).

Can the staff communicate well?
Most if not all Filipinos are highly proficient in English, and the recruitment team of the company also make sure that one of the qualifications of the applicants is excellent communication skills.

How do you maintain privacy of your clients?
Protecting the privacy and security of our client’s personal and business information is one of our main priorities. We do not share any client information with anyone and we have monitoring software in place to ensure confidential information does not get leaked. We are also more than happy to sign a NDA if the client so desires.

What kind of payment method do you accept?
We accept currently accept payment through PayPal only. We prefer payment through PayPal, which is free to our clients.

What is your refund policy?
If you are not satisfied with our services, you will receive a prorated refund. For our Full Time Monthly Plan, a prorated refund will be calculated on a daily basis. For our Part Time Monthly Plan and Pay-As-You-Go Plan, a prorated refund will be calculated on an hourly basis.

For our Project Based Plan, please refer to the project contract for our refund policy.

 

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 1. How It Works

2. Services

3. Working With Your VA

4. FAQ

5. Terms

Now that we have answered all your questions. Get A Remote Employee Today.