Pay
What is your payroll schedule?
Salaries are computed on every 1st working day of the month. Transfer of pay typically occurs anywhere between the 2nd to the 5th business day of the month. The cut-off date is on the last business day of every month.
Can I nominate any banks for my payroll?
Yes, we accept any local banks. Based on our experience, BDO account holders typically receive their pay the earliest.
Do I get paid overtime?
Yes, overtime is paid as long as it is approved by your client/manager. However, for overtime to be approved, you must also provide us with proper documentation (e.g. screenshot/email).
Hiring
How long is the hiring process?
Our hiring process normally takes 2 to 14 days for each position. Sometimes, hiring takes a little longer depending on the skills and experience required by our clients. Note that we receive a large number of applications every day; nonetheless, we assess applications individually to ensure that we find the best match for clients and candidates alike.
Can I be profiled for multiple roles/job opportunities all at the same time?
Yes, it is possible, provided that:
- You’re a strong contender for the positions you’re applying for.
- There’s no conflict of interest and overlapping work schedules.
- The clients are not in the same industry and location.
What happens next if I failed the client interview?
You will be prioritized for upcoming positions/roles that would suit your background – that is if you agree to be profiled for another job opportunity. Keep in mind that you are always free to explore employment opportunities outside Remote Workmate. We wouldn’t want to keep you waiting, especially when you encounter other open positions.
Perks
Are there any benefits such as HMO, phone allowance or internet reimbursement?
We don’t offer HMO benefits, reimbursements or any other allowances.
Do you pay sick days, holidays or other days off?
This would depend on the client. Unless the client specifies during the interview/offer process that they will pay sick days, holidays or other days off, the Workmate will not receive any such entitlements.
Do you deduct taxes or any government fees from my salary?
No. The Workmate is responsible for settling their own government payments (e.g. BIR, PhilHealth, SSS, Pag-IBIG).
Do we get paid any bonuses or salary increases?
This would depend on the agreement with the client during the interview process. Note that we normally conduct performance reviews with the client every 6 months. During those instances, the client will be presented with the option to raise the Workmate’s salary.
Requirements
What are your home setup requirements?
All applicants are required to have:
- Fast and reliable wired DSL internet connection not slower than 5Mbps.
- A quiet and private home office free from distractions.
- A computer (desktop or laptop) with at least 4GB RAM and can run Win7 or later (or its macOS equivalent).
- A quality headset with its own microphone
- A webcam
Please note that in case a power interruption or intermittent internet connection occurs, you may work from another location like a cafe or internet rental shop or as your contingency. Pocket WiFi devices, USB dongles or other prepaid internet gadgets can only be used as a backup but not as your primary connection.
Termination
What are your grounds for termination of a workmate contract?
These include (but are not limited to) the following:
- Reliability issues (e.g. AWOL, habitual lateness/absenteeism).
- Performance issues (e.g. low productivity, poor work quality).
- Committing something illegal, inappropriate or anything against the contract.
- Using an auto-clicker software or anything that bypasses the function of our time-tracking software.
- Delegating or outsourcing task/s to others (e.g. family members, friends, former colleagues, etc.).
Bear in mind that the investigation will always be fact-based and will be carried out on a case-by-case basis.
Miscellaneous
Do you provide certificates of employment (COE)?
Yes, we provide a COE upon request.
Do you use a time tracker?
Yes we do. We use one for performance monitoring and payroll purposes.
Do you provide training for new hires?
We conduct onboarding/orientation for new hires, but the actual work and process training will come directly from the client.
What if I still have more questions?
Please reach out to us if you have any questions. We are happy to answer them.