24/7 Support Virtual Assistant
The total online support solution
Outsourcing your support has never been easier!
Everything that a company does is ideally geared towards its customers. Remote Workmate lives up with this principle, and thus recognize how important it is also for other companies to establish meaningful relationships with their customers as one way of helping the business prosper.
Customer Support has never been cheaper and more efficient than hiring online customer support staff. Remote Workmate has established an infrastructure specifically fit for the conducting and answering phone calls in any part of the world. Virtual Customer Support Staff will free you from all the anxieties of attending to your customers demands, complaints, and questions – Remote Workmate will take care of all that for you.
Currently, the company caters two kinds of Customer Support:
1. Outbound Calls
Remote Workmate Customer Support Staff undergo extensive language and communication training before they are assigned to any calling account. Moreover, the company also takes pride in the strong call center experiences of its outbound calls staff.
2. Chat Support System
For companies that have integrated any chat support system on their websites, hiring a team of remote staff to attend to all the incoming chat messages/inquiries from your visitors and leads is the most practical strategy. Remote Workmate ensures that the typing skills and grammar of the staff are more than impressive.
Other services under Customer Support are:
- Welcome visitors on your website
- Invite them to chat
- Give real time information
- Assistance in ordering
- “Push” through relevant web pages
- Enter visitors into a CRM system
- Help customers with any issues
- Handle pre sales and post sales
- Escalate ticket to next level of support
- Simultaneous chat
- Chat satisfaction support